S4: E27 | Day 1 - Session 3 | Key Connections | Spring 2024 CVBSummit

Gregory Skinner, Vice President at Escalent, discusses the rapidly evolving commercial vehicle industry, highlighting the crucial role of direct customer interactions in building trust and lasting relationships. He encourages companies to differentiate themselves by providing unique, value-added services and by partnering with others to deliver a holistic customer experience. Skinner also points out the importance of flexibility and quick adaptation to market changes, emphasizing that success depends on a people-oriented approach and prioritizing customer service.

View the slide deck here: https://issuu.com/cvbnetwork/docs/gre...

Video Here:
https://youtu.be/_MOTDqUbaw4?si=URwuC7yVCggsQ-3S